【Application Scenarios】

• Customer service, marketing, and process automation in industries such as government, finance, retail, and education

【Target Users】

• Enterprise clients, especially those in need of digital transformation of services

【Core Features】

• Intelligent customer service, intelligent outbound calls, intelligent quality inspection, intelligent assistance, intelligent workstation, intelligent knowledge base, intelligent training, marketing guidance, AI digital employees, natural language processing, intelligent voice, intelligent CRM

【Is It Free】

• Free consultation is provided, specific services may require payment

【Community Ecosystem】

• Based on JD's decade-long best practices in customer service and marketing, as well as its self-developed full-chain AI capabilities, it serves as a digital platform-level product

【Summary】

• Yan Yi is JD's intelligent human-machine interaction platform, aiming to create a new generation of intelligent human-machine interaction platforms, facing different industries and customer scenarios to assist enterprises in digital transformation and upgrading of services and marketing